Relevant industry news from around the world

Service Interruption Alert: A Strike by Brazil Customs at the Port of Santos Expected to Cause Delays

April 13, 2018

Customs workers in Brazil elected to apply stricter strike standards at Brazil’s Port of Santos – the largest port on the continent. This move is expected to result in major “work slow-downs” for the remaining workers mandated to work for public safety reasons. As a consequence, we are advising customers with import or export shipments […]

Netmove receives Arpin International Group Partner of the Year Award

April 12, 2018

Arpin International Group has named Netmove, a Brazil-based mobility services company, as its first 2017 Partner of the Year. Arpin presented the award at the 2018 Annual FID I Conference last month. Arnaldo Petarnela, managing director, and Fernando Donadon, of the sales division, received the award on behalf of Netmove. The 2017 Partner of the Year […]

The New European Union General Data Protection Regulation (EUGDPR): What has Changed and how to Prepare

April 04, 2018

With the recent Facebook data scandal making headlines, the topic of protecting customer data has been thrust back into the spotlight. In an online world, customers often have little choice but to entrust their personal data to the companies with whom they do business. Yet when their data is misused, either through negligence or shady […]

Arpin Strong raises over $79,000, donates to 34 charities in 2017

March 23, 2018

The Arpin Charitable Fund, also known as Arpin Strong, announced in its 2017 year-end report that it has raised over $79,000 and donated to 34 charitable organizations. “2017 was a very successful fundraising year and we were able to exceed last year’s record-breaking donations by more than 6 percent,” said Mark Dearborn, president of Arpin […]

Preparing for an International Move: Knowing Which Household Goods and Personal Effects can be Legally and Safely Shipped will Result in a Successful Move

March 21, 2018

When expats move from one country to another, some have a tendency to get attached to their possessions and bring local products with them for personal use or to share with new acquaintances. Most expats are generally aware that they cannot ship weapons, firearms, and drugs. However, what they may not be aware of is […]

Tax Reform Made Simple: How the Tax Cuts and Jobs Act Will Change the Moving Industry

March 14, 2018

2017 was a year of uncertainty. Many wondered how this new Congress, divided on thorny issues such as healthcare and immigration, would deal with tax reform. Would they reach an agreement? Would the changes propel the economy or plunge the U.S. into another deep recession? Then, on December 22, 2017, the president signed the Tax […]

Arpin Van Lines Ranks #1 in Supplier Satisfaction for Second Straight Year in 2018 Independent Study

February 28, 2018

Arpin Van Lines has earned the #1 ranking in supplier satisfaction among the largest suppliers of household goods shipment services for the second straight year according to independent research firm Trippel Survey & Research, LLC. In the 16th Annual Relocation Managers’ Survey©, Arpin Van Lines earned the highest overall satisfaction score among the nation’s largest […]

Arpin International Group Receives 2017 Partner in Quality Award from WHR Group

February 21, 2018

WHR Group Inc. has recognized Arpin International Group as a 2017 Partner in Quality for exceeding service and performance standards. “It is an honor to receive this Partner in Quality award from WHR Group, and we look forward to continuing our successful relationship,” said Mark Greene, Arpin’s senior vice president, GSA services. WHR Group evaluates […]

Arpin Van Lines’ Agents Earn Esteemed 2017 Angie’s List Super Service Award

February 21, 2018

Two Arpin Van Lines’ Agents have earned the home service industry’s coveted Angie’s List Super Service Award (SSA). This award honors service professionals who have maintained exceptional service ratings and reviews on Angie’s List in 2017. The winners are Charles Wood & Son Moving & Storage of Bohemia, New York, and Star International Movers of […]

Arpin Group Promotes Renee Abrantes to Director of Human Resources

February 02, 2018

Renee Abrantes has been promoted to director of human resources at Arpin Group. She has served as human resources manager since December 2016.

Arpin Van Lines Renews its Sponsorship with the LPGA

February 01, 2018

Arpin Van Lines has renewed its 24-year sponsorship with the Ladies Professional Golf Association (LPGA) to provide its members with moving services.

Severe Winter Weather Conditions Cause Prolonged Delays at Canadian Ports

February 01, 2018

Severe winter weather conditions have resulted in prolonged service delays at some Canadian ports. We have been advised that ports in Montreal have been operating on limited hours and mariners traveling the St. Lawrence are being severely delayed.

Arpin International China hires Michael Hughes as Assistant General Manager

January 29, 2018

Arpin International Group has hired Michael Hughes as assistant general manager of the company’s office in Shanghai.

Arpin Strong Holds Clothing Drive for Mexico Earthquake Victims’ Families

January 15, 2018

The Arpin Charitable Fund, also known as Arpin Strong, held a clothing drive this fall after a Mexico-based moving company, Atlasmex Relocations, lost four of its men in the Mexican earthquake in September. The clothing, which arrived January 5 in Mexico City, was offered to the families of those left behind.

Information That May Impact Domestic and International Household Goods Shipments

January 15, 2018

UAE and Saudi Arabia Customs Changes: 5% VAT Implemented

January 9, 2018 Dubai Customs released new information issued by the Federal Tax Authority that requires the shippers depreciated values to be declared for all import sea and air shipments. They will impose a 5% VAT to the value as assessed by customs. 

How Electronic Logging Devices Will Change The Moving Industry

January 05, 2018

When the Federal Motor Carrier Safety Administration (FMCSA) announced in late 2015 that electronic logging devices (ELDs) would be required on all commercial trucks within two years, some truck drivers loudly voiced their disapproval.

Arpin Van Lines’ Drivers Deliver Over 140,000 Wreaths on National Wreaths Across America Day

January 03, 2018

Arpin Van Lines’ drivers and agents from locations across the Northeast, Midwest and South, volunteered to collect and deliver remembrance wreaths to be laid at veteran cemeteries on National Wreaths Across America Day on December 16.

Airlines Experiencing Backlogs on Shipments Moving From the U.S. to Europe & From Europe to the U.S.

December 08, 2017

Airlines are currently experiencing extensive backlogs on shipments moving from the U.S. to Europe and from Europe to the U.S. We have been notified that air shipments could be delayed until the New Year.

Service Interruption Alert: A Strike by Brazilian Customs Workers Causes Shipment Delays

November 28, 2017

An ongoing strike by Brazilian Customs workers has resulted in major delays in the processing of household goods shipments. As of this time, there is no end forecasted for the dispute. 

Bridget Ritchie Receives 2017 Sandra M. Welbourn Service Award

November 22, 2017

Bridget Ritchie, vice president of global business development of Arpin Group, has received the 2017 Sandra M. Welbourn Service Award from the Corporate Relocation Council of Chicago (CRC).

News Alert – Proposed U.S. Customs and Border Protection Legislation

November 21, 2017

Under current U.S. law, independent third-party companies can access vessel manifests and summary statistical reports of imports and exports, including household goods shipments. Information eligible for disclosure includes a person’s name, address, passport number, and the name and address to which the shipment is consigned. Once obtained by these companies, a person’s data may be used for publication and distribution to other companies that have purchased their services.

Arpin International Group Transports Three Shipping Containers of Supplies to Puerto Rico

November 06, 2017

Arpin International Group has transported three 40-foot shipping containers filled with emergency supplies, food and bottled water to Puerto Rico to aid in recovery efforts in the wake of Hurricane Maria.

Arpin International Group Promotes Michael Johnsen to Vice President, Asia Pacific Region

November 06, 2017

Michael Johnsen has been promoted to vice president, Asia Pacific Region, of Arpin International Group’s corporate division.

Arpin Van Lines Announces Driver of the Year and Agent of the Year

November 02, 2017

Arpin Van Lines announced the winners of its Driver of the Year and Prime Agent of the Year awards at its annual convention held on Oct. 8-12 in Amelia Island, Florida.

Arpin International Group Earns Industry Awards for Supplier Service and Performance

October 24, 2017

Arpin International Group has received several industry awards for outstanding performance and for demonstrating a high commitment to service among its supply chain partners. These awards were delivered at individual company ceremonies held during the week of September 25-30, coinciding with the Worldwide ERC Global Workforce Symposium in Chicago.

News Alert: French Port Delays and Durban Port Delays Update

October 23, 2017

French Port Delays

Delays at several ports in France due to a recent strike have occurred this month. The National Federation of Ports and Docks launched a call to strike at French ports on 18 and 19 October, which led to the suspension of work at the following ports: Marseille, Le Havre, Rouen, Nantes Saint-Nazaire, and Bordeaux. The strikes resulted in delays in the processing of shipments and potential additional costs.

Severe Weather Conditions Forces The Closure of The Port of Durban in South Africa

October 11, 2017

Severe weather conditions forced the closure of the Port of Durban. The storm caused three large vessels, including the containership MSC Ines, to run aground and block the entrance to the port.  In addition, many smaller boats are adrift, causing Durban’s Transnet National Port Authority to close the port to vessel and rail traffic due to safety concerns. Tugboats and the marine service team are assisting in emergency recovery efforts and the port has put into action its Business Continuity Plan to monitor the situation on a 24-hour basis until normal operations have been restored.

Arpin Van Lines’ Driver Embarks on Personal Campaign to Honor Veterans and First Responders

October 10, 2017

Paul Chavez, a driver for Arpin Van Lines and former U.S. Army specialist, knows the sacrifice that veterans and first responders make.

“They often go through long separations that can be very difficult on a personal level and put strain on their families,” said Chavez. “Everybody in the service chooses it, but some occupations are thankless and they don’t get the recognition they deserve. I wanted to come up with a way to show my appreciation for all they have given.”

Service Interruption Alert – Gabon Strike

October 02, 2017

A civil servants union in Libreville, Gabon (covering personnel from customs, tax, treasury, and hydrocarbons departments) launched a strike in August. The union is striking to demand owed back pay and bonuses.

Service Interruption Alert – Delays at the Port of Dakar, Senegal

September 26, 2017

The Port of Dakar, located in Senegal, is currently experiencing delayed processing of import/export shipments due to a strike by container transporters. The strike, declared September 18, shows no signs of ending soon.

Arpin Van Lines Transports 6 Truckloads of Supplies to Texas for Hurricane Recovery Efforts

September 22, 2017

Six full-sized Arpin Van Lines moving trucks rolled off Cardi’s Furniture parking lots on September 9, filled with cleaning and building supplies bound for Houston, Texas.

Ghana Customs Changes

September 20, 2017

Effective September 20, 2017 the government of Ghana has implemented a new, paperless system which impacts all import and export operations in the country. The system has been rolled out to all ports and airports for customs clearance formalities.

Hurricane Irma Update

September 11, 2017

For almost a week, Hurricane Irma has raged across the Caribbean and the Florida peninsula causing wide-spread devastation.

Arpin Agent Provides Free Move for a Veteran and his Family in Need

September 09, 2017

Jorge Garcia’s life changed forever one fateful day in Afghanistan. During combat, he sustained severe injuries which left him unable to work.

News Alert: Qatar And Hurricane Harvey Situation Updates

August 30, 2017

Three months have passed since the neighboring countries of Qatar imposed a blockade in Qatar due to concerns over regional destabilization. Since that time, all commercial and other movement between neighboring countries have been on hold. Consequently, delays in transit have occurred, and the Port of Salalah or Sohor from Port of Hamad are being utilized instead of Jebel Ali. Delays regarding vessel ETA / ETD are in fluctuation and have resulted in biweekly sails. Commercial movements via Oman are also considerably delayed, as well as delayed clearance in Hamad port Doha. 

Arpin International Group Earns Certification for EU-U.S. Privacy Shield Framework

August 29, 2017

Arpin International Group has obtained certification approval from the United States Department of Commerce for the EU-U.S. Privacy Shield Framework for meeting U.S. and European Union data privacy and protection standards.

Service Interruption Alert – Import / Export Shipments Will Be Impacted By Hurricane Harvey

August 25, 2017

A category-three hurricane is expected to strike the Texas, USA Gulf Coast late Friday or early Saturday morning. Damaging winds and heavy rainfall may disrupt normal business and travel activities in the area. In addition, thousands of people have been asked to evacuate low-lying areas. 

Severe Weather Conditions Forces The Closure of Several Terminals in China

August 22, 2017

Severe weather conditions are anticipated in Hong Kong as Tropical Storm Hato approaches. The storm is expected to come within 100 km of the city on Wednesday morning, canceling flights and disrupting normal transportation services. As a consequence, we have been notified of several terminal closures:

2017 Independent Study Ranks Arpin Van Lines #1 Household Goods Mover in Customer Satisfaction

August 14, 2017

For the second year in a row, Arpin Van Lines has been rated #1 among the 10 largest suppliers of household goods shipment services ranked by “customer satisfaction,” according to the 23rd Annual Nationwide Relocating Employee Survey© released this month by independent research firm Trippel Survey & Research, LLC©. In May 2017, Arpin Van Lines and Arpin International Group were ranked first in supplier satisfaction by a separate Trippel survey.

Service Interruption Alert – German Ports Heavily Congested

August 11, 2017

All German ports are currently experiencing severe congestion. This is impacting every aspect of the transportation supply chain from steam ship lines being unable to unload, to timely customs clearance, to delays in final delivery, etc.

Arpin Employee Raises $5,000 for Veterans’ Charity, Honored as Top 10 Individual Fundraiser

July 25, 2017

Mark Dearborn, vice president of corporate accounts of Arpin Group, raised $5,000 for the Boston-based veterans charity fundraiser event, Run to Home Base. He was honored as a top 10 individual fundraiser and an all-star fundraiser. 

Service Interruption Alert – Venezuela

July 19, 2017

We have been advised by our supplier partners that, due to ongoing civil unrest, day-to-day business operations in Venezuela are now proceeding with limited staff. In certain areas of the country, it is currently not safe travel. In addition, the government’s opposition party has called for a 24-hour National Civic Strike on July 20, 2017, which will be adhered to.

Eileen Korney has joined Arpin Group as Marketing Coordinator

June 21, 2017

Arpin Group announced this week that Eileen Korney has joined the company as marketing coordinator.

Fourth Annual Arpin Strong Golf Tournament raises $31,000 for charity

June 20, 2017

The Arpin Charitable Fund announced this week that its Fourth Annual Arpin Strong Golf Tournament, held at the New England Country Club in Bellingham, Massachusetts, has successfully raised $31,000 for charity.

Arpin International Group Wins LACMA Corporate Social Responsibility Award

June 14, 2017

Arpin International Group has won the 2017 Corporate Social Responsibility Award, presented by the Latin and Caribbean Movers Association (LACMA), for its commitment to the environment and the global community it serves. Mark Dearborn, vice president of corporate accounts, accepted the award from LACMA Immediate Past President Walter Laffitte on behalf of Arpin International Group.

Service Interruption Alert: Qatar Cargo Embargo

June 06, 2017

Amidst concerns of regional destabilization, several middle-eastern countries, including Saudi Arabia, the United Arab Emirates, Egypt, and Bahrain have decided to cut diplomatic ties with Qatar. The move will halt all land, air, and sea cargo shipments with Qatar as of June 6, 2017.

Arpin International Group Opens First Customer Care Center in India

June 06, 2017

Arpin International Group has opened its newest international customer care center in Kerala, the company’s first in India. The office will expand Arpin’s services, assisting corporate personnel who are moving to and from the region.

A Strike by Workers at Ports in Portugal Causes Delays

May 26, 2017

Effective May 30 – June 19, 2017, port workers in Portugal will participate in a National Strike which will completely halt the processing of household goods shipments. The planned strike will affect all main ports including: Lisbon, Setύbal, Sines, Figueira da Foz Port, Leixões, and Caniçal e Praia da Vitória.

Arpin Group Employee Participates In An International Community Service Project

May 16, 2017

Mark Dearborn, VP Corporate Accounts, joined about 40 of his industry peers in Guadalajara, Mexico, to take part in a community service project. He helped build five houses for the homeless in the two days before the LACMA Conference in Puerto Vallarta. 

Arpin International Group and Arpin Van Lines #1 in Supplier Satisfaction

May 10, 2017

Two Arpin Group companies have earned #1 supplier satisfaction rankings among the largest suppliers of household goods shipment services, according to two relocation managers’ surveys recently released by independent research firm Trippel Survey & Research.