News

Relevant industry news from around the world

2019 Independent Study Ranks Arpin Van Lines #1 Household Goods Mover In Satisfaction

July 31, 2019

Arpin Van Lines has been rated #1 among the nation’s largest suppliers of household goods shipment services, ranked by “net satisfaction” and “top-block service” for the fourth consecutive year. That is according to independent research firm Trippel Survey & Research, LLC©’s 25th Annual Nationwide Relocating Employee Survey©, released this month. In April, Arpin was ranked first in supplier satisfaction in a separate Trippel survey.

Arpin Van Lines earned the highest moving industry score, with 56 percent net satisfaction and 59 percent top-block service, an increase of 5 percentage points in each category year-over-year. Five other franchise-system household goods shipment suppliers received net satisfaction ratings between 20 and 50 percent and top-block ratings between 23 and 53 percent.

“At Arpin, we value our industry partners and their customers and strive to provide them with a superior level of service,” said David Arpin, president and CEO of Arpin Van Lines. “This is the fourth year in a row that we have rated among the best household goods service providers for customer satisfaction. We are proud to receive this recognition which outwardly demonstrates our commitment to quality and excellent customer service.”

Trippel gathered a total of 6,177 employee transferee evaluations for this survey, which covered a range of moving industry providers, including household goods shippers, relocation management companies, relocation and temporary housing entities, and spouse-partner and destination rental services.

The 25th Annual Nationwide Relocating Employee Survey© took place throughout a six-month period ending June 30, 2019. The overall purpose of this annual survey is to collect and report objective, unbiased evaluations from transferees or assignees moving within the U.S. regarding their level of satisfaction with external relocation service providers.

The full report may be purchased from Trippel Survey & Research by calling 501-922-4000.