Arpin Group Adds U.S./Canada Cross-Border Staff in TorontoMay 26, 2010
Arpin Group, Inc. this month has added two new staff members to its offices in the Toronto metropolitan area in an effort to centralize and streamline operations as well as to enhance customer service. All dispatch and customer service functions pertaining to U.S./Canadian cross-border moves will now be handled from a single location in greater Toronto.
Joining Arpin-Canada are Heidi Stewart, operations manager, and Jessica Welsh, customer care coordinator. Both have extensive backgrounds in dispatch, customer care, sales and administration.
“As part of our ongoing effort to make the customer moving experience faster and easier, we have brought our existing cross-border dispatch and customer service professionals under one roof,” said Tom Stephens, vice president of Arpin Van Lines, Inc. “We are very pleased to welcome newcomers, Heidi and Jessica, to our Canadian team.”
Tom Stephens will continue to be responsible for assisting U.S. and Canadian agents with their cross-border sales and marketing efforts as well as their hauling opportunities within the division. Stephens will also help recruit and develop agents in both the U.S. and Canada in conjunction with the Agency Development division and expand business service capabilities to improve overall service quality levels.