Arpin International Group Opens First Customer Care Center in AustraliaMarch 22, 2016
Arpin International Group has opened its newest international customer care center in Melbourne, the company’s first in Australia. The office will expand Arpin’s services, assisting corporate personnel who are moving to and from the region.
“Due to the steady increase of moves to and from Australia and New Zealand, as well as specific client requests, we felt that this region was the logical next step in our strategic global plan,” said Bob Sullivan, senior vice president of Arpin Group.
“Our continuing goal is for our customers to have the support of Arpin team members working with the same technology platform in every major region of the world, while communicating in local time. Having representatives who live and work in our customers’ country of origin or destination means we provide much more than door-to-door moving services; we also help our clients navigate a major life transition and adjust to a new culture.”
Sharon Symons has been appointed to director of customer care for Australia and will coordinate all corporate moves on behalf of Arpin International Group within the region.
In addition to Australia, Symons will also provide customer care and move management services in New Zealand. She will offer counseling services to relocating families on import and export procedures, shipping allowances and restrictions, adherence to policy and all aspects of the international moving process. Symons will utilize Arpin’s STAR system that links all Arpin offices worldwide for a seamless flow of data and information.
The Australia customer care center joins Arpin International Group’s network of offices in major metropolitan areas around the world including New York, Boston, Dublin, London, Wiesbaden, Dubai, Singapore, Hong Kong and Shanghai. Arpin International Group is headquartered in West Warwick, R.I.
Contact information for Arpin Australia:
Within Australia: 1800 694 483
International: +61 03 8541 2050